FAQs

Q: Is the cumulative amount of time spent in proximity between two users recorded in order to follow the CDC's updated 'close contact' guidelines?

A: Yes, on the dashboard the High Risk Contacts page allows you to search for COVID-19 positive users on a specific date or date range to see who they came into contact with for a cumulative of at least 15 minutes. This will allow you to detect users who may be at high risk for contracting infection due to their length of exposure.

Q: Can the wearables track users' locations?

A: There is absolutely no way for AlertTrace to track your location. The minis do not have the function or capability for GPS and tracking. The sole purpose of the minis is contact tracing.

Q: Are the devices safe in terms of health?

A: We certify that the devices, at magnitude less than radio energy, are inert in terms of impact on human health and are entirely safe to use.

Q: How does AlertTrace make me safer?

A: AlertTrace tracks all users’ contacts so that in the event someone tests positive, you will be able to trace that individual’s contact history and notify their recent contacts to get tested and quarantine in order to prevent further infection.

Q: How safe is the data?

A: The data is completely anonymized. That means no individual user can be identified from the data outside of the designated ID number provided to users, which only your accounts Admins will know. Additionally, all data is encrypted and secured end-to-end. 

Q: How many contacts can a mini store at a time?

A: A mini can store about 500 contacts at a time. So if a mini does not come with a range of a hub for a while, it’s okay. The mini will store it’s contacts and then upload them to the hub when it gets within range of the hub again.

Q: Will the system show the exact distance between the minis when a contact was made?

A: The distance between the minis is not recorded. This is because distances vary when people are moving around, and if we were to record the exact distance every second, the battery would be consumed in only a few days. And if we were to record the exact distance every second, it wouldn’t be useful for covid-tracing anyway. The minis simply record that a contact was made and the duration of time the minis spent in close proximity to one another, which is what is needed for contact tracing.

Q: What is the battery life of the Minis?

A: A Mini can run off of it’s battery for about six months before the battery will need to be changed or the Mini will need to be swapped out. 

Q: Are the devices waterproof?

A:  Both the Minis and the Hubs are ip67 rated, meaning they can withstand rain, be briefly submerged, and splashed. 

Q: Do Minis let users know when they are in proximity of other users?

A: There is a settings option to turn on alerts for the minis. When this feature is enabled, the Minis will beep when they are within close range of another mini and a contact is made. 

Q: What cellular network do the Hubs operate off of?

A: Currently the default SIM cards for U.S. based customers can use both AT&T and T-Mobile cell towers depending on whichever network is strongest in the area. If Verizon is strongest in your area, we can provide a Verizon SIM. Outside the U.S., we must first ascertain what carriers provide CAT M1 in the area and then must provide a specially-provisioned SIM.

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